Methods of Collecting Behavioural Data - 4359 Words

ORGANISATIONAL BEHAVIOUR METHODS OF COLLECTING BEHAVIOURAL DATA 3/9/2012 ANAND VISHNU B NAIR GIMS KADAKKAL INTRODUCTION Managers need to develop their interpersonal or people skills if they are going to be effective in their jobs. Organizational behavior is a field of study that investigates the impact that individuals, groups and structures have on behavior within an organization for the purpose of applying such knowledge toward improving an organization’s effectiveness. It is an interdisciplinary field that includes sociology, psychology, communication, and management; and it complements the academic studies of organizational theory (which is more macro-level) and human resource studies (which is more applied and business-related).†¦show more content†¦Methods of Collecting Behavioral Data We all hold generalizations about the behavior of people. Some of our generalizations may provide valid insights into human behavior, but many are erroneous. OB uses systematic study to improve predictions of behavior that would be made from intuition alone. Organization has its own culture that acts to shape the behavior of its members and the various organizational change and development techniques that managers can use to affect behavior for the organization’s benefit. The foundation of individual behavior as personality and values. Then we consider perceptions, decision making and attitudes. The behavior of people in groups in something more than the sum total of each individual acting in his or her own way. Behavior Observation Checklist: A list of behaviors or actions among participants being observed. A tally is kept for each behavior or action observed. Knowledge Tests: Information about what a person already knows or has learned. Opinion Surveys: An assessment of how a person or group feels about a particular issue. Performance tests: Testing the ability to perform or master a particular skill. Delphi Technique: A method of survey research that requires surveyingShow MoreRelatedAnalysis Of Bitner s Servicecape ( Fig ) Essay928 Words   |  4 Pagesgathering the primary data, an administered survey questionnaires will be distributed to participants (the diners) at nominated restaurants, while they are awaiting for their checks or as they are preparing to leave after meals. This method ensures that the participants’ will give realistic responses which can precisely reflect their assessment of the dining experience. The feedback from the survey will measure participants’ perceptions of the restaurant environment and their behavioural intentions. AccordingRead MoreThe Assessment Of The Survey916 Words   |  4 Pagesconsumers’ behavioural intensions. The sample questions would be, how likely will your recommend this restaurant to other people?, how likely will you spend more next time?, and how likely will you return to this restaurant in the future? . 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